How to Connect OpenClaw to Synology Chat

Prerequisites

• ✓An existing OpenClaw deployment with the Gateway running and reachable from your Synology NAS
• ✓A Synology NAS with Synology Chat enabled and permission to configure outgoing and incoming webhooks
• ✓Access to the OpenClaw documentation pages for Channels and Synology Chat: https://docs.openclaw.ai/channels and https://docs.openclaw.ai/channels/synology-chat

Steps

1. 1

   Review how OpenClaw chat channels work

   Before you wire Synology Chat in, understand that every messaging platform connects to OpenClaw through the Gateway as a channel. OpenClaw supports many chat apps, and Synology Chat is one of them, so you configure it alongside any other channels you already use.

   This mental model helps when you later debug routing or run multiple channels at once.

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   OpenClaw can talk to you on any chat app you already use. Each channel connects via the Gateway. Text is supported everywhere; media and reactions vary by channel.

2. 2

   Confirm Synology Chat is a supported OpenClaw channel

   Verify that Synology Chat is officially supported so you know you are using a maintained, bundled plugin instead of a custom hack. This also tells you the integration style: Synology Chat uses outgoing and incoming webhooks, which affects how you configure your NAS and Gateway.

   Keep this in mind when you set up URLs and firewall rules.

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   [Synology Chat](https://docs.openclaw.ai/channels/synology-chat) — Synology NAS Chat via outgoing+incoming webhooks (bundled plugin).

3. 3

   Plan your Synology Chat webhook configuration

   Synology Chat connects to OpenClaw using both outgoing and incoming webhooks, so you need two directions of traffic: Chat → Gateway and Gateway → Chat. On your Synology NAS, you will create an outgoing webhook that posts messages to the OpenClaw Gateway URL, and an incoming webhook that accepts responses from OpenClaw back into the chat.

   Make sure your Gateway URL is reachable from the NAS and that you know which path you will dedicate to Synology Chat.

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   Synology NAS Chat via outgoing+incoming webhooks (bundled plugin).

4. 4

   Enable multiple channels and plan routing behavior

   If you already use other channels like Telegram or Slack, OpenClaw can run them alongside Synology Chat. The Gateway routes messages per chat, so you do not need separate agent instances per platform.

   When you later tweak behavior for groups or DMs, you will use the shared channel configuration features documented under Groups and Channel Routing.

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   Channels can run simultaneously; configure multiple and OpenClaw will route per chat.
   Group behavior varies by channel; see [Groups](https://docs.openclaw.ai/channels/groups).
   DM pairing and allowlists are enforced for safety; see [Security](https://docs.openclaw.ai/gateway/security).

5. 5

   Use channel configuration docs for advanced Synology Chat behavior

   Once the basic Synology Chat webhooks are in place, you can refine how OpenClaw behaves in different rooms or for different users. Features like pairing, group messages, broadcast groups, and channel routing apply to Synology Chat the same way they do to other channels.

   Refer back to these sections when you want to restrict who can talk to the agent or how it responds in group chats.

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   Group behavior varies by channel; see [Groups](https://docs.openclaw.ai/channels/groups).
   DM pairing and allowlists are enforced for safety; see [Security](https://docs.openclaw.ai/gateway/security).
   Troubleshooting: [Channel troubleshooting](https://docs.openclaw.ai/channels/troubleshooting).

Troubleshooting

Troubleshooting: [Channel troubleshooting](https://docs.openclaw.ai/channels/troubleshooting).

Group behavior varies by channel; see [Groups](https://docs.openclaw.ai/channels/groups).

Frequently asked questions